Refund Policy
30-Day Money-Back Guarantee
Try RestoraFlow™ risk-free for 30 days. If you’re not completely satisfied, return it within 30 days of delivery for a full refund.
How to Start a Return
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Email us: Contact support@restoraflow.com within 30 days of delivery with your order number.
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Receive instructions: Our team will provide a Return Authorization and shipping instructions.
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Send it back: Ship the device in its original packaging with all accessories and manuals.
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Get your refund: Once received and inspected, refunds are issued to your original payment method within 5–7 business days.
What’s Eligible
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Devices returned within 30 days of delivery.
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Products in good condition with all original components (device, charging cable, manuals, and packaging).
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Returns initiated by emailing support@restoraflow.com for a Return Authorization.
What’s Not Eligible
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Items with significant damage, misuse, or missing parts.
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Returns without prior authorization.
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Shipping charges (original and return) are non-refundable unless the item is defective or we made an error.
Exchanges & Defects
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Defective or damaged on arrival? Email support@restoraflow.com within 7 days of delivery. We’ll repair, replace, or refund as appropriate.
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Exchanges are processed as a return + new purchase to ensure the fastest turnaround.
Shipping & Tracking
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You’re responsible for return shipping (trackable service recommended).
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Keep your tracking number until your refund is confirmed.
International Orders
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The same 30-day window applies.
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Duties/taxes paid to carriers or customs are non-refundable (check with your local authority for potential recoveries).
Refund Timeline
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Inspection typically takes 2–3 business days after the package arrives at our facility.
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Refunds post to your bank within 5–7 business days after approval (timing may vary by bank/issuer).
